Travel trouble · Morocco

The taxi overcharged you. Solved.

Wrong taxi fare, lost booking, a riad that is nothing like the photos, an agency that will not refund you. Message us — we speak up for you, locally, for a flat €10.

I need help now WhatsApp · 24/7 I want to file a claim

Flat €10 per case
Replies in minutes
Marrakech · Agafay · Ourika · Aguergour · Casablanca

Three steps. No drama.

1
Tell us what happened
WhatsApp or the form below. Photos, receipts and booking screenshots help.
2
We take your case
We tell you honestly if we can help. You pay the €10 flat fee only once we confirm.
3
We talk to them
Taxi driver, riad, driver or agency — we call, negotiate and push until it is settled.

Two ways we step in

Right now · in Morocco

On-the-spot assistance

You are here, something is wrong, and you need someone local on your side fast.

Taxi overcharging & meter tricks
Accommodation not matching your booking
Scams and aggressive touts
Lost in the medina or stranded
Urgent help finding a trusted driver or guide

Message us now

During or after your trip

Mediation with local agencies

We know how the tourism sector works here, and we negotiate for you instead of you chasing emails.

Excursion cancelled or never delivered
Service different from what you paid for
Agency or provider not answering
Refund promised and never sent
Booking confirmation lost or ignored

Start a claim

Pick your problem. We write the message.

Tap what happened and where you are. We build the WhatsApp message for you.

What happened?

Where are you?

Hi Resolver, I need help in Morocco. Can you help me?

Send on WhatsApp

10€

One case. One flat fee.

No commission, no percentage of your money, no hidden extras. You pay only after we confirm we can take your case.

We do our best to resolve every case, but we cannot promise a specific outcome — results depend on the other party.

Where we operate

Marrakech

Medina, Gueliz, taxis, riads

Agafay

Desert camps, quad, camels

Ourika

Valley tours and day trips

Aguergour

Flight site & local stays

Casablanca

Airport, hotels, transfers

What we do not do

We are an assistance service. We do not replace the police, a lawyer or an insurer. In a real emergency, call 19 (police), 177 (gendarmerie) or 15 (ambulance). If a serious crime was committed, we can help you find the right authority and communicate — but they are the ones who act.

Questions, answered

How fast do you reply?

Our WhatsApp is open 24/7. Urgent messages ("I'm stuck right now") get priority.

When do I pay the €10?

After we confirm we can take your case. We tell you how to pay on WhatsApp or email.

Do you take a percentage of my refund?

No. The fee is a flat €10 per case — nothing else.

Can you guarantee I get my money back?

No one honestly can. We negotiate firmly and professionally, and we tell you upfront whether your case looks strong.

Will you help if the problem is with a company you work with?

We always act in the tourist's interest, and we tell you openly if there is a possible conflict of interest.

I already left Morocco. Can you still help?

Yes — mediation with local agencies works from anywhere. Send us your booking and proof.

Which languages do you speak?

This site is available in English, French and Arabic. Write to us in any of them.